basa88 Privacy Policy – How We Protect Your Data

01 Introduction

basa88 is an online gaming platform serving players in Bangladesh. We take the privacy of our players seriously. This Privacy Policy explains how basa88 collects, uses, stores, and protects your personal information when you use our platform, and what choices you have regarding your data.

We built basa88 for players who want a straightforward, trustworthy gaming experience. That same straightforwardness applies to how we handle your data. We collect what we need, use it only for the purposes described here, and protect it with appropriate security measures at every step.

This policy covers all basa88 services including the website at https://basa88.vip, the basa88 mobile app, all games available on the platform, and all customer support interactions. It applies regardless of the device you use to access basa88.

02 Data We Collect

basa88 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use basa88.

Information you provide directly includes:

• Full name as registered on your mobile wallet
• Mobile phone number used for registration and payments
• Date of birth (for age verification purposes)
• Mobile wallet type and registered number (bKash, Nagad, or Rocket)
• Any identity documents submitted for verification
• Communications you send to basa88 support

Information collected automatically when you use basa88 includes:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages visited and features used on the basa88 platform
• Game activity including bets placed, games played, and session duration
• Transaction history including deposits, withdrawals, and bonus activity
• Login timestamps and session data

03 How We Use Your Data

basa88 uses the data we collect for specific, legitimate purposes. We do not use your data for anything outside of what is described in this policy. The main purposes for which basa88 processes your personal data are:

• Creating and managing your basa88 account
• Verifying your identity and age as required by our operating standards
• Processing deposits and withdrawals through your registered mobile wallet
• Providing customer support and responding to your queries
• Detecting and preventing fraud, money laundering, and other illegal activity
• Monitoring for responsible gaming concerns and applying player protection tools where appropriate
• Improving the basa88 platform based on how players use it
• Sending account-related notifications such as transaction confirmations and security alerts
• Sending promotional communications to players who have opted in to receive them
• Complying with applicable legal and regulatory obligations

04 Who We Share Data With

basa88 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your basa88 account.

In limited circumstances, basa88 may share your data with the following categories of third parties:

• Payment processors (bKash, Nagad , Rocket) — solely to process your deposits and withdrawals
• Game providers — limited technical data required to deliver games on the basa88 platform
• Identity verification services — where document verification is required for compliance
• IT and hosting providers — who maintain the infrastructure that runs basa88, under strict data processing agreements
• Law enforcement or regulatory authorities — where we are legally required to disclose information

Any third party that receives your data on behalf of basa88 is contractually required to handle it securely and use it only for the specific purpose for which it was shared. basa88 does not permit third-party service providers to use your data for their own marketing or commercial purposes.

05 Payment Data

basa88 accepts payments exclusively through bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, the transaction is processed directly through your chosen mobile wallet provider. basa88 receives confirmation of the transaction but does not store your mobile banking PIN, OTP codes, or full wallet credentials on our servers at any point.

The only payment-related information basa88 retains is your registered wallet number (used to verify ownership and process withdrawals) and your transaction history (required for financial record-keeping and compliance purposes).

06 Cookies & Tracking

basa88 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files stored on your device when you visit basa88.

The types of cookies basa88 uses include:

• Essential cookies — required for the platform to function, including keeping you logged in during a session
• Performance cookies — used to understand which pages and features are most used, helping us improve the platform
• Security cookies — used to detect and prevent fraudulent activity and protect your account
• Preference cookies — used to remember your settings and preferences on basa88

basa88 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage cookie settings through your browser, though disabling essential cookies may affect your ability to use certain features of basa88.

07 Data Retention

basa88 retains your personal data for as long as your account is active and for a period after account closure as required by applicable financial and regulatory obligations. The specific retention periods that apply to different categories of data are:

• Account information — retained for the duration of your account and for up to 5 years after closure
• Transaction records — retained for a minimum of 5 years in accordance with financial record-keeping requirements
• Identity verification documents — retained for the period required by applicable regulations, typically 5 years from the date of verification
• Customer support communications — retained for up to 3 years from the date of the interaction
• Game activity logs — retained for up to 2 years for platform improvement and responsible gaming monitoring purposes

When data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, basa88 will securely delete or anonymise it.

08 Your Rights

As a basa88 player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting basa88 support at [email protected].

• Right to access — you can request a copy of the personal data basa88 holds about you at any time.
• Right to correction — if any information basa88 holds about you is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that basa88 delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing — you can ask basa88 to limit how we use your data in certain circumstances.
• Right to object — you can object to basa88 processing your data for direct marketing purposes at any time.
• Right to data portability — you can request your data in a structured, commonly used format.

09 Security Measures

basa88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption on all data transmitted between your device and basa88 servers
• Encrypted storage of sensitive account data at rest
• Access controls that limit which basa88 staff can view player data, based on their role
• Regular security audits and vulnerability assessments of the basa88 platform
• Automated monitoring for suspicious login activity and unusual account behaviour
• Two-factor authentication options available to all account holders

While basa88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your basa88 account and never share your login credentials with anyone.

10 Minors

basa88 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If basa88 becomes aware that an account has been registered by a minor, the account will be closed immediately and any associated data will be deleted in accordance with this policy.

If you believe a minor has registered on basa88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Policy Changes

basa88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we handle your data, basa88 will make reasonable efforts to notify registered players via their registered contact details. Continued use of basa88 after the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the basa88 team. We take all privacy queries seriously and aim to respond promptly.

• Email: [email protected]
• Live chat: Available 24/7 through your basa88 account dashboard
• FAQ: /faq

For data deletion requests or formal complaints, please email [email protected] with the subject line "Privacy Request" and include your registered phone number so we can locate your account. We will confirm receipt within 48 hours and aim to resolve all requests within 30 days.